1.) At least 30-45 minutes before your game's start time, check that your computer is functioning correctly. If you have headphones, please find them, plug them in, and make sure they work. The same goes for if you plan on using an external microphone.
2.) Download and install Zoom
and create an account if you don't already have one.
3.) Download and install the Zoom Scheduler Chrome Extension
from the Chrome Web Store and login to your Zoom account within the extension once it's installed.
4.) 15-30 minutes before your game, you will receive an email and/or a text message containing your game's Access Code
and Meeting Password
5.) After you receive this email, go here
. Type in your Email Address, Access Code, and a Display Name (it's best just to use your real first name as your display name to avoid confusion).
6.) You should now see your host and the game's interface. Sit tight until your host begins giving you further instructions.
When you first enter the lobby, you may be asked to enter another display name along with a meeting password before the Zoom extension populates. Please use the same display name entered prior, and the Meeting Password from the email you received.
BONUS TIPS for the best possible experience
LIMIT THE # OF DEVICES CONSUMING BANDWIDTH
Having a strong internet connection is important for the game to function correctly. Make sure to limit the number of devices using your internet connection - this means other members of the household watching Netflix, playing online PC or console games, etc.
TURN OFF YOUR VIDEO
Once connected, make sure your video is turned off by clicking the STOP VIDEO button if it is on. Neither the host, nor Jamie will need to see you in order for the game to function and having your video on will consume precious bandwidth.
CLOSE ALL OTHER BROWSER TABS
You should only have one browser tab (the tab with the game) open on your PC while playing. Keeping other tabs open will use PC resources and could cause the video/audio to stutter.
USE WIRED HEADPHONES (if available)
Using headphones will ensure that your audio is not echoing and that you can hear everything happening clearly. Wireless headphones are prone to connectivity issues, so wired headphones are recommended.
IF YOU ARE HAVING AUDIO ISSUES WHEN YOU FIRST JOIN
1. Next to the MUTE button, there is a small arrow ^. Click this arrow, and then select LEAVE COMPUTER AUDIO.
2. The MUTE button will now have turned into a JOIN AUDIO button, click this to rejoin. You should now be able to hear and speak to the host as well as the other players in the game.
3. If this does not fix your audio issue, you may need to click the arrow again, and select the correct audio device for both your speakers and your microphone.
4. If you are still having issues after taking the steps above, as a last resort, you may call in to the audio channel using your phone. Click on the same arrow as before, select AUDIO OPTIONS, and click PHONE CALL at the top of the window's pop-up. You will then see a phone number to call for your region as well as credentials needed to join. You will now be able to use your phone to communicate with your host and the other players.
If after trying these things, you are still not able to hear or speak to your host and/or the other players, please contact the help phone number from the email containing your game info.
PLEASE NOTE, that if we are unable to get your audio working, we will have to start the game without you approximately 5-10 minutes after your game start time, so please do your best to work out any issues beforehand and join your lobby early.